How Case Managers in Health Plans Can Carve a Path for the FutureHeadlines are awash with news of uncertainty and forecasts of doom or change for many sectors of business and populations of people. Healthcare organizations, and organizations like health plans that support them in the healthcare marketplace, are taking postures of “wait and see” because of the uncertainty.
Despite the external environment’s uncertainty, managers and leaders of care management staff still have a job to do every day: to lead their teams get work done. So how does a manager or leader prepare for a future that is uncertain, and give their team the tools to be ready as well?
Step 1: Critical Thinking Skills
Critical thinking skills are tools that care managers can cultivate in themselves, and pass along to their staff. What are critical thinking skills?