Our Foundational Training for Hospital Care Managers is a comprehensive series of online courses that provides you or your entire case management team with effective skills and strategies to improve care for complex behavioral and medical patient populations in acute care and clinic settings. This series is ideal for onboarding new employees or ongoing training for all care managers.
This engaging, self-paced curriculum–which includes case studies, interactive exercises, and pre- and post-test measurements of learning–is applicable to nurse case managers, social work case managers, and all health professionals coordinating care for patients in hospitals, clinics, skilled nursing facilities, or long-term care facilities.
Care Excellence Foundational Training for Hospital Care Managers courses can be taken individually or as a comprehensive series.
This curriculum delivers a deep dive into evidence-based resources and strategies central to effective case management and discharge planning presented in four convenient online courses:
- Care Management Principles for Hospital Case Managers
- Crisis Intervention and Management
- Relationship Building in Inpatient Settings
- Complex Care Coordination Skills
Care Management Principles for Hospital Case Managers
This online course focuses on the fundamental skills and knowledge that inpatient case managers must master to maximize their effectiveness and achieve optimal patient outcomes. Presented in six engaging modules that can be taken together or separately, the content ranges from key case management concepts and principles of practice, to healthcare management and delivery, legal issues for hospitals, peer support and burnout prevention, and critical thinking that leads to efficient problem-solving.
Crisis Intervention and Management
Our Crisis Intervention and Management course includes three modules that prepare case managers in acute care or clinic settings with the most effective approaches for defusing and managing high-pressure crisis situations that arise between patients and providers, or between team members. Topics include crisis intervention concepts, crisis intervention strategies, and crisis communication. This interactive, online course can be taken in full, or by separate modules.
Relationship Building in Inpatient Settings
Relationship Building in Inpatient Settings shows care managers how to create collaborative and respectful working relationships with patients, families, and providers to optimize teamwork and patient outcomes. The online course is comprised of four modules, each focusing on an area in which relationships are particularly important: multidisciplinary teams, patient-family caregiver engagement principles, evaluating meaning in communication, and community-healthcare partnerships.
Complex Care Coordination Skills
This course builds skills vital to coordinating care for patients and families with chronic illness or complex care needs. It includes in-depth education in advance care planning, palliative care, hospice, and assessing health and literacy, and offers a comprehensive overview on working with diverse populations.
Learn more about bundling or customized education programs. Email us or call 760-750-7285.
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