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Enhancing Complex Care Coordination Skills

This in-depth course equips hospital care managers to better coordinate care for patients and families with chronic illness and complex care needs. The curriculum includes in-depth education that helps care managers more effectively engage and educate patients and families, improving informed decision-making and patient satisfaction.

Through this training, your care management team will also develop a deeper grasp of palliative care and hospice, including how they differ; how to assess physical, spiritual and psychosocial suffering; how to determine eligibility and work with payers; and how to have difficult conversations with patients and families.

This effective care management training features five modules:

  • Inpatient Advance Care Planning
  • Palliative Care Services and Settings
  • Hospice Policies and Settings
  • Assessing Literacy and Health Literacy
  • Diverse Populations Overview

Perfect for RN case managers, social work case managers and care coordinators working in acute care, skilled nursing, long-term care or clinic settings, the full Enhancing Complex Care Coordination Skills delivers the skills and resources care managers need to best support patients and families with serious or chronic illness, or with other complex needs.

This curriculum specifically examines care management for special populations including mental illness; homelessness and poverty; substance abuse; jails and forensic health; traumatic brain injury; pregnancy; disabilities; immigrants and refugees; and more.

Case Management Training Made Easy – Take the Whole Course or Individual Modules

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This course will equip learners to:

  • Define advance care planning, concepts, and goals, and articulate the importance of advance care planning
  • Identify the barriers to advance care planning
  • Define relevant terms such as advance healthcare directive, durable power of attorney for healthcare, living will, surrogate, capacity, and competency
  • Distinguish the forms used in advance care planning
  • Facilitate the advance care planning process within the care manager’s role
  • Define palliative care
  • Educate patients, families, and colleagues about the services and benefits of palliative care
  • Recognize how palliative care is delivered in different settings
  • Assess a patient for referral to palliative care
  • Formulate how disease trajectories affect referral to palliative care and hospice
  • Apply the concept of quality of life to symptom management and treatment planning
  • Prepare patients to manage sudden changes in symptoms or disease process
  • Explain the relationship between mental and chronic illness
  • Assess patients for depression and suicide risk
  • Apply a framework for effective communication
  • Distinguish hospice from palliative care
  • Identify sources of hospice benefits and list covered benefits
  • Differentiate levels of hospice care and payment
  • Implement strategies for discussing end-of-life plans with patients and families
  • Apply knowledge of hospice care to care manager role
  • Distinguish “general literacy” from “health literacy”
  • Define how health literacy impacts patients’ health outcomes, health experiences, and health costs
  • Identify who is at risk and the reasons for compromised health literacy
  • Apply best practices for improving health literacy collaboratively among individuals, healthcare professionals and healthcare organizations
  • Explain the significance of diverse populations within the healthcare system
  • Describe barriers to care for diverse populations
  • Identify resources/programs available for various diverse populations

This course is ideal for…

  • New or experienced nurse case managers
  • New or experienced social work case managers
  • Care managers or care coordinators working in hospitals, clinics, skilled nursing facilities, or long-term care facilities

Get Your Complimentary eBook

Care Excellence Ebook

“Patient Engagement & Patient Activation: Strategies for Supporting Self-Management Programs”

This eBook examines the evidence base surrounding patient engagement that leads to effective self-management, models that enhance patient activation, and more.

Get the eBook!

What sets this online education program apart?

  • Best practice-based– learn the latest, most effective case management strategies, created by experts in the field
  • Practical and relevant– build critical skills you can immediately apply in your work
  • Highly interactive– our in-depth training utilizes case studies, interactive exercises, and pre- and post-tests to reinforce and reflect learning
  • Flexible– course is 100 percent online, available whenever and wherever you need it
  • Manageable– self-paced format allows you to work at your own speed and adjusts to your busy lifestyle
  • Very affordable– the full course is our best value, but modules can also be purchased individually

Enhancing Complex Care Coordination Skills course has been pre-approved by the Commission for Case Manager Certification (CCMC) to provide 17 hours continuing education credit to Certified Case Managers (CCMs).

PACE Continuing Education

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    Course Modules

    Care Excellence’s courses for hospital care managers have been designed to give you exactly what you need, when you need it. Utilizing a state-of-the-art learning management system, the curriculum is interactive and engaging, utilizing case studies, pre- and post-tests, and other resources to maximize learning and retention. Take the entire Complex Care Coordination course, or laser focus your training on any combination of the modules below to address specific challenges.

    Call us at 760-750-4006 to purchase multiple modules or if you need assistance designing a custom combination of solutions!

    • Inpatient Advance Care Planning

      STARTS: Anytime
      LOCATION: Online
      COST: $112
      CE CREDITS: 4 Hours

      This module delivers in-depth instruction in advance care planning including how to: articulate its importance; identify and overcome barriers to advance care planning; differentiate between advance healthcare directives and POLST; master the forms used in advance care planning; and facilitate the advance care planning process within the care manager role.

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    • Palliative Care Services and Settings

      STARTS: Anytime
      LOCATION: Online
      COST: $112
      CE CREDITS: 4 Hours

      Palliative care offers life-changing benefits to patients and families experiencing serious illness. This module equips participants with the comprehensive tools to educate patients, families and colleagues about palliative care; understand the concepts of beneficence and autonomy; communicate clearly and compassionately when sharing difficult news; and assess physical, psychological and spiritual suffering that could be addressed with a palliative care referral.

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    • Hospice Policies and Services

      STARTS: Anytime
      LOCATION: Online
      COST: $84
      CE CREDITS: 3 Hours

      This module equips care managers working with seriously ill patients to understand the comprehensive benefits of hospice care. You’ll learn to educate patients, families, and colleagues about hospice and how it can be helpful; discuss hospice criteria in the context of third-party payers; understand spiritual suffering in the context of religions; and identify common end-of-life symptoms.

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    • Assessing Literacy and Health Literacy

      STARTS: Anytime
      LOCATION: Online
      COST: $56
      CE CREDITS: 2 Hours

      Literacy and health literacy are imperative for effective person-centered care, but they’re often misunderstood or difficult to accurately assess. This module examines four types and measurements of literacy and related skills; helps learners distinguish between “general literacy” from “health literacy”; explains how health literacy impacts patient outcomes, health experiences, and health costs; shows how to identify who may be at risk; and delivers proven strategies for improving health literacy.

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    • Diverse Populations Overview

      STARTS: Anytime
      LOCATION: Online
      COST: $112
      CE CREDITS: 4 Hours

      Arranging and delivering quality care to special populations requires a clear understanding of the challenges and barriers patients within these populations may experience. In this module, participants will learn how to define diverse populations; explain the significance of diverse populations within the healthcare system; describe barriers to care for diverse populations; and identify resources/programs available for various diverse populations.

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    Fast Facts

    The Principles of Care Management course is available online and can be purchased both in its entirety or piecemeal by modules. Please call us for more information.

    Is taught: Completely online, via self-paced courses
    Begins: Online modules are available immediately upon registration
    Costs: $476 per course (see module description for individual pricing)
    Requires: Computing skills sufficient to complete graduate work, access to a computer with an Internet connection.
    Is ideal for: Newly hired care managers and care coordinators, new nursing and social work graduates, experienced care managers looking for a refresher, or supervisors who can reinforce course content with their care managers
    Provides: 26 nursing, social work and case management continuing education hours upon successful completion
    Refund Policy: Course is non-refundable once it has been accessed

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    Course Information

    STARTS: Anytime
    LOCATION: Online
    COST: $476 per course (see module description for individual pricing)
    CE CREDITS: 17 Hours

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