This in-depth course equips hospital care managers to better coordinate care for patients and families with chronic illness and complex care needs. The curriculum includes in-depth education that helps care managers more effectively engage and educate patients and families, improving informed decision-making and patient satisfaction.
Through this training, your care management team will also develop a deeper grasp of palliative care and hospice, including how they differ; how to assess physical, spiritual and psychosocial suffering; how to determine eligibility and work with payers; and how to have difficult conversations with patients and families.
This effective care management training features five modules:
- Inpatient Advance Care Planning
- Palliative Care Services and Settings
- Hospice Policies and Settings
- Assessing Literacy and Health Literacy
- Diverse Populations Overview
Perfect for RN case managers, social work case managers and care coordinators working in acute care, skilled nursing, long-term care or clinic settings, the full Enhancing Complex Care Coordination Skills delivers the skills and resources care managers need to best support patients and families with serious or chronic illness, or with other complex needs.
This curriculum specifically examines care management for special populations including mental illness; homelessness and poverty; substance abuse; jails and forensic health; traumatic brain injury; pregnancy; disabilities; immigrants and refugees; and more.
Case Management Training Made Easy – Take the Whole Course or Individual Modules
This course will equip learners to:
- Define advance care planning, concepts, and goals, and articulate the importance of advance care planning
- Identify the barriers to advance care planning
- Define relevant terms such as advance healthcare directive, durable power of attorney for healthcare, living will, surrogate, capacity, and competency
- Distinguish the forms used in advance care planning
- Facilitate the advance care planning process within the care manager’s role
- Define palliative care
- Educate patients, families, and colleagues about the services and benefits of palliative care
- Recognize how palliative care is delivered in different settings
- Assess a patient for referral to palliative care
- Formulate how disease trajectories affect referral to palliative care and hospice
- Apply the concept of quality of life to symptom management and treatment planning
- Prepare patients to manage sudden changes in symptoms or disease process
- Explain the relationship between mental and chronic illness
- Assess patients for depression and suicide risk
- Apply a framework for effective communication
- Distinguish hospice from palliative care
- Identify sources of hospice benefits and list covered benefits
- Differentiate levels of hospice care and payment
- Implement strategies for discussing end-of-life plans with patients and families
- Apply knowledge of hospice care to care manager role
- Distinguish “general literacy” from “health literacy”
- Define how health literacy impacts patients’ health outcomes, health experiences, and health costs
- Identify who is at risk and the reasons for compromised health literacy
- Apply best practices for improving health literacy collaboratively among individuals, healthcare professionals and healthcare organizations
- Explain the significance of diverse populations within the healthcare system
- Describe barriers to care for diverse populations
- Identify resources/programs available for various diverse populations
This course is ideal for…
- New or experienced nurse case managers
- New or experienced social work case managers
- Care managers or care coordinators working in hospitals, clinics, skilled nursing facilities, or long-term care facilities
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What sets this online education program apart?
- Best practice-based– learn the latest, most effective case management strategies, created by experts in the field
- Practical and relevant– build critical skills you can immediately apply in your work
- Highly interactive– our in-depth training utilizes case studies, interactive exercises, and pre- and post-tests to reinforce and reflect learning
- Flexible– course is 100 percent online, available whenever and wherever you need it
- Manageable– self-paced format allows you to work at your own speed and adjusts to your busy lifestyle
- Very affordable– the full course is our best value, but modules can also be purchased individually
Enhancing Complex Care Coordination Skills course has been pre-approved by the Commission for Case Manager Certification (CCMC) to provide 17 hours continuing education credit to Certified Case Managers (CCMs).
Course Modules |
Care Excellence’s courses for hospital care managers have been designed to give you exactly what you need, when you need it. Utilizing a state-of-the-art learning management system, the curriculum is interactive and engaging, utilizing case studies, pre- and post-tests, and other resources to maximize learning and retention. Take the entire Complex Care Coordination course, or laser focus your training on any combination of the modules below to address specific challenges.
Call us at 760-750-4006 to purchase multiple modules or if you need assistance designing a custom combination of solutions!
Fast Facts |
The Principles of Care Management course is available online and can be purchased both in its entirety or piecemeal by modules. Please call us for more information.
| Is taught: | Completely online, via self-paced courses |
| Begins: | Online modules are available immediately upon registration |
| Costs: | $476 per course (see module description for individual pricing) |
| Requires: | Computing skills sufficient to complete graduate work, access to a computer with an Internet connection. |
| Is ideal for: | Newly hired care managers and care coordinators, new nursing and social work graduates, experienced care managers looking for a refresher, or supervisors who can reinforce course content with their care managers |
| Provides: | 26 nursing, social work and case management continuing education hours upon successful completion |
| Refund Policy: | Course is non-refundable once it has been accessed |