Leadership Development Series in Health Plans

Providing Supervisors with Skills to Improve Outcomes

The Care Excellence Leadership series teaches supervisors, managers, and others in health plan leadership roles how to effectively supervise and mentor their case management teams.

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The Leadership series is conducted face-to-face at your site, with your staff, in lively, exchange-filled and experiential one-day sessions. Just call us and we’ll work out the best times for your organization to gain this powerful care management education.

• Video Transcript

  All of us in our professional careers get great satisfaction about sharing our expertise, which often translates into telling people what to do. What were finding is that the best care managers, the best clinicians, are the ones who can listen, can sit on our hands, and not do something when we feel like doing something. And most important, shifting our role from being the one who does something for someone and the one who helps to being a coach. That shift from helper to coach is critically important if we are going to get people the skills they need to make their health better, a year from now, or two years, or three years after you case management interaction. Old school case management is focused on — let me help you do it, do what you need for today, and then a year later if that case manager is not by that person’s side, things tend to slip back to where they were.

  The most effective type of case management is encapsulated into this phrase, “I do, we do, you do.” That means a case manager might help someone to do something for them that first time, might make an appointment or might fill out a form. The next time they meet, the case manager will say “let’s do it together and let’s figure out how you can have these skills.” The third time, the patient does it themselves, and the case manger is there as a coach and a helper. This is how we all learn. When we were growing up, we all learn by doing and having people around us to coach and help us. Unfortunately, a lot of people growing up in poverty or experiencing childhood trauma never had anyone by their side to help them and that the case manager can help be that coach to help them get the skills they need to be able to do it for themselves the next time.

Courses

The curriculum is presented in four unique courses, which are divided into multiple modules, each of which represents the major topics of that day of training. Below is a summary of each course and its related topics. These leadership training programs are taught by experienced experts in case management. Please visit the detailed description page for each course to learn the full details.

Best Practices for Improved Outcomes

DATE: Scheduled According to Your Needs
LOCATION: At your facility or other site arranged by your organization

Experienced case management leaders and mentors: learn how to inspire team members to work collaboratively as they take on day-to-day challenges in a rapidly changing environment. If you’re ready for improved outcomes, don’t wait any longer. Our experienced case management curriculum development team has created an experiential full-day course designed for lasting impact.

This one-day, interactive in-person course begins the four-part leadership curriculum, focusing on key aspects of effective leadership in case management settings:

• Collaboration and Brainstorming
• Understanding and Utilizing Quality and Performance Standards Data
• Problem Solving and Critical Thinking
• Communication: Open Dialogue and Cross Discipline Learning

This is must-have information for anyone supervising or managing care managers. Delivered in a highly-focused face-to-face one-day session, you’ll complete mind-expanding interactive exercises with your peers, and leave with a clear view of what you do well and what commitments you can make for improving your skills. Best Practices for Improved Outcomes is your starting place for improving collaboration and performance in your case management team.

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Mentorship

DATE: Scheduled According to Your Needs
LOCATION: At your facility or other site arranged by your organization

This full-day in-person course is specifically for supervisors, leaders, and others responsible for nurturing the professional development of their case managers. The curriculum explores various aspects of mentoring.

Participants learn to create assurances for success by identifying staff strengths and weaknesses as a means of creating alternative mentoring partnerships. Mentorship doesn’t end after new care manager’s orientation. Effective mentorship continues to foster quality improvement and staff engagement. To leverage the full wisdom of your team, you’ll learn powerful tools on the following topics:

• Understanding Mentorship
• Creating Assurances for Success
• Role Modeling

Mentorship is more than advice-giving. In this one-day session you will learn how to maintain the informality of a one-on-one relationship, using principles to follow for transmission of knowledge, social capital, and psychosocial support. Good mentoring develops the work habits and knowledge of newer members of your team that can lead them to advanced skill levels and job satisfaction. Your organization and care management team members benefit from improved production, customer satisfaction, and quality.

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Leadership

DATE: Scheduled According to Your Needs
LOCATION: At your facility or other site arranged by your organization

This course teaches strategies for improving job satisfaction, reducing burnout, and lowering turnover. As a leader of others, you will learn how to create professional development plans that support an environment where feedback is constructive, staff feels empowered, and growth and learning are valued.

The Leadership course teaches leaders, supervisors, and mentors how to maximize their ability to inspire, influence, and teach case managers. In these challenging times, effective leadership is critical.

Learn more about this course and join us for an empowering experience covering:

• Influence, Power, and Persuasion
• Hiring Practices: Screening for Potential
• Improving Job Satisfaction and Reducing Turnover
• Provisions for a Supported Care Manager

Is leadership a genetic or learned trait? During this day, you will find out the answer to this question, explore types and examples of leadership, characteristics, and approaches for working with people whom you lead. You will create your own leadership development plan, explore how to improve your hiring practices, support your staff using emotional intelligence, and be the leader people want to work for.

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Innovation

DATE: Scheduled According to Your Needs
LOCATION: At your facility or other site arranged by your organization

Innovation blossoms in an environment of collaboration. The leader’s responsibility is to create an environment where innovation is encouraged and fostered. This course teaches leaders, supervisors, and mentors how to expand this concept by focusing on quality, education, resource advocacy, and collaboration.

Participants learn strategies that support both formal and informal education as a key to deeper innovation and higher productivity. Throughout the full-day experience, students work with instructors and in small groups to apply and test their new knowledge learned through engaging, interactive activities. If you’re ready to expand innovation and inspire your team then learn more about this course today. You’ll do a deep dive into:

• Fostering Innovation
• Education
• Resource Advocacy
• Collaboration

This one-day session is packed with interactive exercises that, with your colleagues and peers, will define creativity, creative intelligence, and innovation, teach you how to discover innovative talent in your teams or team members, and give you tools for collaboration, developing innovative resources, and applying best practices for maximizing creativity that is sustainable in your team and organization.

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Care Excellence training reaches maximum learning potential when completed in work teams in organizations. We offer bundling or customized education programs so you can achieve this goals. Email us or call 760-750-7285 to discuss Care Excellence training for your organization.