News and Articles

Avoiding Burnout in Case Management: 5 Things You Can Do

Self-Care a Necessity for Care Managers

Overloaded Case ManagerCoordinating care for vulnerable patients is rewarding and meaningful work, but it can also be incredibly stressful. Increased caseloads, expanding responsibilities, and greater complexity of patient needs are some of the major stressors affecting care managers, according to a 2016 article in Professional Case Management.

Excessive and extended stress can lead to burnout, a state of exhaustion that impacts a person’s emotional, mental and physical wellbeing, as well as their behavior and productivity. A care manager experiencing burnout might feel empty, hopeless, and cynical – as if nothing they do is making a difference.

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Barbara Bush and the Case for Person-Centered Care

In her Last Days, Beloved Former First Lady showed Why Healthcare Decision-Making is Personal, Powerful

Flower on Grave

Family literacy is the cause that perhaps most defined Barbara Bush during and after her husband’s presidency, but in the days before her death Tuesday at age 92 the feisty former first lady helped draw attention to another vital movement in America: the importance of person-centered care.

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Five Things That Make a Great Case Management Leader!

Woman leading Staff training

By Melanie Marshall

Lots of wise people have weighed in on what makes a great leader, but this quote from American clergyman John C. Maxwell sums it up pretty well: “A leader is one who knows the way, goes the way, and shows the way.” Research indicates this walk-the-talk approach motivates and inspires employees to do their best, achieving optimal outcomes for clients, organizations, and the community. (Simons, 2015).

In the field of case management, leaders must “walk the talk” along a particularly challenging route: navigating care for complex patient populations impacted by social determinants of health, guiding staff through the continuing shift from fee-for-service toward value-based healthcare, and building a culture of self-care and resilience among front-line case managers – all while working to enhance care and control costs.

It’s a Herculean task, but the good news is that truly impressive leaders aren’t just born that way – they’re developed! Here are five qualities found in great case management leaders (and how you can instill them in your own organization):

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