News and Articles

Studies Show Relationships are Vital to Effective Care Management

It’s all About Relationships: How Care Managers Can Increase Patient Activation, Lower Healthcare Costs

Case Manager Meeting with PatientCommunication, trust and mutual respect are important in any relationship, and that’s certainly true in healthcare. Patients with complex needs or chronic illness who feel heard, valued and respected by their care managers are more likely to take an active role in their own care, leading to improved outcomes and lower costs, research shows.

The authenticity of the care manager-client relationship—how genuine and consistent the patient perceives the provider to be—also makes a difference, some studies have found. And though learning how to build relationships takes time and training, the investment pays off in several ways.

For instance, a 2013 study published in Health Affairs looked at 33,000 clients in a large healthcare system and found that costs were 8-21 percent higher for clients with very low activation levels compared to costs for clients with the highest activation levels. What leads to higher activation? Relationships.

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Care Managers to Gather in Chicago for CMSA Conference

Care Excellence Announced ThumbAnnual event focuses on case management education, advocacy

Case management experts, advocates and leaders will join hundreds of care managers and case managers in Chicago next week for four days of education and inspiration aimed at enhancing best practices, building collaborative care teams and improving outcomes in medical, social and behavioral health.

The Case Management Society of America’s 2018 Conference & Expo will feature an impressive lineup of keynote speakers, workshops, and exhibitors, including a team from Care Excellence, a leading provider of workforce training and online education for case managers. The 28th annual event will be held June 19-23 at Chicago’s McCormick Place convention center.

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Avoiding Burnout in Case Management: 5 Things You Can Do

Self-Care a Necessity for Care Managers

Overloaded Case ManagerCoordinating care for vulnerable patients is rewarding and meaningful work, but it can also be incredibly stressful. Increased caseloads, expanding responsibilities, and greater complexity of patient needs are some of the major stressors affecting care managers, according to a 2016 article in Professional Case Management.

Excessive and extended stress can lead to burnout, a state of exhaustion that impacts a person’s emotional, mental and physical wellbeing, as well as their behavior and productivity. A care manager experiencing burnout might feel empty, hopeless, and cynical – as if nothing they do is making a difference.

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