Interpersonal Conflict is a Fact of LifeInterpersonal conflict is even a healthy part of a relationship since two people can’t expect to agree on everything at all times. But, when conflict is mismanaged, it can easily destroy trust. As a case manager it’s important to develop and grow skills in conflict resolution that improve outcomes and reduce stress for you, your clients, and providers within your health system.
There is an imbalance of knowledge and power that typically characterizes healthcare relationships between professionals and patients, often because the case manager and/or healthcare provider are viewed as “the experts.” This perceived inequality creates vulnerability in a relationship in which trust plays a key role, and trust is at least to some extent, a prerequisite to seeking care. Conflict may also grow between healthcare professionals when poor communication, disagreements, or perceived disrepect are allowed to fester.