News and Articles

Barbara Bush and the Case for Person-Centered Care

In her Last Days, Beloved Former First Lady showed Why Healthcare Decision-Making is Personal, Powerful

Flower on Grave

Family literacy is the cause that perhaps most defined Barbara Bush during and after her husband’s presidency, but in the days before her death Tuesday at age 92 the feisty former first lady helped draw attention to another vital movement in America: the importance of person-centered care.

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Five Things That Make a Great Case Management Leader!

Woman leading Staff training

By Melanie Marshall

Lots of wise people have weighed in on what makes a great leader, but this quote from American clergyman John C. Maxwell sums it up pretty well: “A leader is one who knows the way, goes the way, and shows the way.” Research indicates this walk-the-talk approach motivates and inspires employees to do their best, achieving optimal outcomes for clients, organizations, and the community. (Simons, 2015).

In the field of case management, leaders must “walk the talk” along a particularly challenging route: navigating care for complex patient populations impacted by social determinants of health, guiding staff through the continuing shift from fee-for-service toward value-based healthcare, and building a culture of self-care and resilience among front-line case managers – all while working to enhance care and control costs.

It’s a Herculean task, but the good news is that truly impressive leaders aren’t just born that way – they’re developed! Here are five qualities found in great case management leaders (and how you can instill them in your own organization):

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More Payers Tackling Social Determinants of Health

Survey good news for case managers skilled in working with complex populations

Addressing social determinants of health is viewed as a key way to improve population health programs by 80 percent of payers, the website HealthPayer Intelligence is reporting, citing a new Change Healthcare survey.

The online magazine says “the findings in the 8th Annual Industry Pulse Report, commissioned by the HealthCare Executive Group, indicate that payers are taking action to address (social determinants of health) through community programs and screenings as a way to support value-based care initiatives.”

The survey says “the overwhelming majority of … respondents report their organizations have started integrating social determinants of health. The results show a variety of strategies being employed, with 42% including community programs and resources; 33.7% integrating medical data with financial, census, and geographic data to better understand their patient populations; and 33.1% offering social assessments with health risk assessments.”

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