News and Articles

Motivational Interviewing an Essential Skill for Care Managers

Good Training Needed for Case Managers

Case Manager Phone Conversation

People with complex medical needs face myriad challenges when it comes to following the “do’s and don’ts” designed to help manage their chronic conditions and avoid painful exacerbations and costly hospitalizations. A growing body of evidence suggests there may be a better way.

Multiple studies show motivational interviewing (MI) is an effective tool for eliciting behavioral change across a wide spectrum of healthcare challenges—and that good training is needed to equip care managers and other professionals with the MI skills that can help patients resolve ambivalence and achieve their goals.

Empathy and compassion are cornerstones of MI, which utilizes a series of steps to guide patients through stages of readiness. In MI, patients do most of the talking, while providers engage in reflective listening and other techniques that helps patients identify what behaviors they want to change, and how they want to do it.

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Studies Show Relationships are Vital to Effective Care Management

It’s all About Relationships: How Care Managers Can Increase Patient Activation, Lower Healthcare Costs

Case Manager Meeting with PatientCommunication, trust and mutual respect are important in any relationship, and that’s certainly true in healthcare. Patients with complex needs or chronic illness who feel heard, valued and respected by their care managers are more likely to take an active role in their own care, leading to improved outcomes and lower costs, research shows.

The authenticity of the care manager-client relationship—how genuine and consistent the patient perceives the provider to be—also makes a difference, some studies have found. And though learning how to build relationships takes time and training, the investment pays off in several ways.

For instance, a 2013 study published in Health Affairs looked at 33,000 clients in a large healthcare system and found that costs were 8-21 percent higher for clients with very low activation levels compared to costs for clients with the highest activation levels. What leads to higher activation? Relationships.

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Care Managers to Gather in Chicago for CMSA Conference

Care Excellence Announced ThumbAnnual event focuses on case management education, advocacy

Case management experts, advocates and leaders will join hundreds of care managers and case managers in Chicago next week for four days of education and inspiration aimed at enhancing best practices, building collaborative care teams and improving outcomes in medical, social and behavioral health.

The Case Management Society of America’s 2018 Conference & Expo will feature an impressive lineup of keynote speakers, workshops, and exhibitors, including a team from Care Excellence, a leading provider of workforce training and online education for case managers. The 28th annual event will be held June 19-23 at Chicago’s McCormick Place convention center.

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