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If case managers are committed to patient-centered care, a fundamental step is helping patients articulate who they are and what they need – then translating that into goals of care to be shared with the whole healthcare team.
This process sounds simple, but it takes practice, skill and training. You’ll find a trove of essential information in our new eBook, “The Power of Words: The Importance of Defining and Documenting Goals in Patient-Centered Care.”
This informative guide includes a new tool called “Who I Am and What I Need” (Who-What) that clinicians can use to help patients get to the heart of how they define themselves and what brings them meaning.
This eBook includes information on:
- Understanding patients on a human level
- The importance of an interdisciplinary approach
- Advance directives, POLST and other forms
- Using the “Who-What” tool to elicit patient goals and preferences
The Who-What guide contains easy-to-understand questions that help each patient describe how they see themselves. The tool includes prompts like:
- Key words that describe me
- Defining life experiences or events
- People I consider family
- Things that give my life meaning
- How I like to communicate
This eBook and the Who-What tool are perfect for any care manager or clinician who wants to better understand their chronically ill patients. The information is crystalized in a short form that can be included alongside a patient’s medical records.
Check out our comprehensive lineup of self-paced Care Management courses!
These courses, developed by experts and based on real-world curriculum, provide a detailed exploration of the core principles and practices of care management.
Geared toward new or aspiring care managers, our foundational courses lay out the essential skills necessary to work as a case manager, including motivational interviewing, relationship building and care planning. Learn more.
Our Advanced Concepts courses are for experienced case managers who are working with patients with special and complex care needs, and whose responsibilities include decreasing cost of care and improving quality of care. Learn more.
Out Leadership Education courses teach supervisors, managers and other healthcare leaders a range of effective strategies for mentoring and supporting care managers in ways that benefit patients and providers. Learn more.