Advanced Concepts Training Courses for Care Managers

Case Management Training to Elevate the Skills of the Care Manager

The Advanced Concepts curriculum was developed for experienced care managers and other case management professionals working with growing and diverse populations with special and complex needs, whose responsibilities also include decreasing cost of care and improving the member’s quality of care.

The educational content in these self-paced online training courses increases the ability of care managers to effectively support diverse patient populations with complex medical and social needs. Purchase one module, one course, or the entire series. Earn 81.5 CEs when you complete Advanced Concepts.

• Video Transcript

  A health plan care managers typically have worked in the past with people with complex medical problems. The way that care managers need to help people with heart failure or emphysema is very different than the way a care manager needs to work with someone who has mental illness, who substance use disorder, or unstable housing, or off in a combination of all those three things. Health plans trying to find care managers will find people who are experts in heart failure and emphysema, but absolutely do not know what to do with someone who is using methamphetamine everyday, or is smoking five packs a day, or is unable to find stable housing.

  What care excellence does is it helps care managers whether they are new or experienced get the set of skills to understand the complex social environment where people are living, the social services available in different communities. Most importantly, it is an attitude shift, instead of doing things for patients, or telling people what to do, or directing them. The successful care manager has very different skills focused on how to gain trust, how to earn somebody’s trust, how to help them maybe do something for them the first time, then do it together the second time, then finally have that patient be able to do things on their own and lean back on you for help. This coaching model is very different than any healthcare expert model. A coaching model has the opportunity to give skills for people that will last a lifetime, as opposed to just getting them help at that moment and then having things fall apart when you graduate from the program.

Care Excellence is rolling out new courses for case managers, care managers, and case management leadership frequently. Download our brochure and check back often. Please call with your questions: 760-750-7285.

Series Information

Case Management Training Course Descriptions

Patient-Value Perception

All of the case management training courses offered through Care Excellence have been designed to give you exactly what you need, when you are ready. Please call us if you want to purchase multiple modules or if you need assistance designing a custom combination of solutions. Here are some of the topics in our Patient-Value Perception course:

• Quality of Life and Holistic Health Management
• Multi-Cultural Aspects of Care Management
• Social Determinants of Health
• Collaborative Problem Solving

Special Populations I.

Care Excellence is designed to make case management training easier, more affordable and most importantly, more effective. Our courses have been designed to give you exactly what you need, when you are ready.

Please drop us a note or give call us if you want to purchase multiple modules or if you need assistance creating a custom combination of solutions.

Special Populations I covers the following topics:

• People with Physical Disabilities
• Mental Illness
• Homelessness and Poverty
• Substance Use
• Pain Management & Impact of Chronic Opioid Use
• Domestic Violence
• Jail and Forensic Health

Special Populations II.

All of the the case management training courses offered through Care Excellence are designed to give you what you need, when you need it. Give us a call if you need assistance designing a custom combination of solutions.

Special Populations II covers the following topics:

• Intellectual and Developmental Disabilities
• Alzheimer’s/Dementia
• Traumatic and Acquired Brain Injury
• Transplant
• Pregnancy
• Pediatric
• LGBTQ
• Immigrant Populations

Complex Care Coordination Skills

Complex Care Coordination certainly gets better with experience but there is a faster way to bring your care coordinators and case managers up to speed. Care Excellence courses are designed to make case  management training much easier, more accessible, and most importantly, more effective.

These courses have been designed to give you exactly what you need, when you need it. If you need assistance creating a custom combination of solutions, please contact us. Here are some of the topics we’re working on for 2017 in our Complex Care Coordination Skills class:

• Improving Transitional Care
• Interagency and Multi-Program Coordination
• Triage
• Critical Thinking Skills and High Risk Management

Complex Care Coordination Interventions

Our courses are designed to give you what you need, when you need it. Please give us a call if you need help designing a custom combination of solutions.

Complex Care Coordinations Interventions covers the following topics:

Disease Specific Interventions and Health Education Strategies for Chronic Illness

• Cancer
• Chronic Pain
• Diabetes
• Geriatric Frailty
• Heart Disease
• Liver and Kidney Disease
• Obesity
• Neurological Conditions: Stroke and Parkinson’s Disease

Advance Care Planning

• Advance Care Planning Principles
• Communicating Advance Care Planning
• Advance Directives
• Powers of Attorney
• Physician Orders for Life Sustaining Treatment (POLST)
• Palliative Care
• Hospice and End-of-Life Planning

Learn more about bundling or customized education programs. Contact Us or call 760-750-7285.