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Relationship Building Across Settings

Collaborative and respectful working relationships optimize teamwork, improve healthcare delivery, and enhance patient outcomes and satisfaction. This course examines the importance of collaboration and effective communication within multidisciplinary teams, and delivers strategies for assessing, improving, measuring and sustaining patient engagement.

It also explores how care managers can use active listening, clarifying messaging and other effective communication techniques to engage patients and other providers.

This effective care management training features four modules:

  • Multidisciplinary Care Teams
  • Patient-Family-Caregiver Engagement Strategies
  • Discerning Meaning in Communication
  • Community-Healthcare Partnerships

Perfect for RN case managers, social work case managers and care coordinators working in acute care, skilled nursing, long-term care or clinic settings, the full Relationship Building Across Settings course provides a foundation for deepening communication and strengthening relationships with patients, providers and community workers with the goal of improving patient outcomes and patient satisfaction.

Case Management Training Made Easy – Take the Whole Course or Individual Modules

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This course will equip case managers to:

  • Describe the advancements and purpose of multidisciplinary care teams
  • Define the roles of various professionals within multidisciplinary care teams
  • Describe the differences between communication and collaboration
  • List the stages for developing effective communication and collaboration protocols within multidisciplinary care teams
  • Define patient engagement and supporting concepts
  • Explain the role of patient engagement on improving health outcomes, advancing patient and family experience, improving quality, and lowering costs
  • Describe, select, and administer patient engagement measurement tools
  • Apply strategies for improving professional engagement
  • Detail the impact of health literacy and patient safety, learning styles, personal culture, and psychosocial experience on patient engagement
  • Apply best practice strategies for assessing barriers, deterrents, and set-backs for patient and family engagement
  • Apply best practice strategies for improving and sustaining patient and family engagement
  • Describe the importance of each key element of meaningful communication
  • Detail and model improved active listening
  • Apply techniques for clarifying messaging
  • Define, compare, and contrast various supportive and defensive styles of responding
  • List communication challenges and solutions for verbal and non-verbal communication
  • Describe how culturally insensitive actions can create communication challenges
  • Apply techniques for managing emotions during communication
  • Describe the types of community agencies available for patients with diverse health care needs
  • Identify opportunities to engage community workers in developing realistic and sustainable care plans
  • Discover where to access information about community agencies

This course is ideal for…

  • New or experienced nurse case managers
  • New or experienced social work case managers
  • Care managers or care coordinators working in hospitals, clinics, skilled nursing facilities, or long-term care facilities

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Care Excellence Ebook

“Patient Engagement & Patient Activation: Strategies for Supporting Self-Management Programs”

This eBook examines the evidence base surrounding patient engagement that leads to effective self-management, models that enhance patient activation, and more.

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What sets this online education program apart?

  • Best practice-based– learn the latest, most effective case management strategies, created by experts in the field
  • Practical and relevant– build critical skills you can immediately apply in your work
  • Highly interactive– our in-depth training utilizes case studies, interactive exercises, and pre- and post-tests to reinforce and reflect learning
  • Flexible– course is 100 percent online, available whenever and wherever you need it
  • Manageable– self-paced format allows you to work at your own speed and adjusts to your busy lifestyle
  • Very affordable– the full course is our best value, but modules can also be purchased individually

Relationship Building Across Settings course has been pre-approved by the Commission for Case Manager Certification (CCMC) to provide 12 hours continuing education credit to Certified Case Managers (CCMs).

PACE Continuing Education

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    Course Modules

    Care Excellence’s courses for hospital care managers have been designed to give you exactly what you need, when you need it. Utilizing a state-of-the-art learning management system, the curriculum is interactive and engaging, utilizing case studies, pre- and post-tests, and other resources to maximize learning and retention. Take the entire Relationship Building course or focus your training on any combination of the modules below to address specific challenges.

    Call us at 760-750-4006 to purchase multiple modules or if you need assistance designing a custom combination of solutions!

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      Multidisciplinary Care Teams

      STARTS: Anytime
      LOCATION: Online
      COST: $84
      CE CREDITS: 3 Hours

      Person-centered care hinges on a multidisciplinary approach that recognizes the value of each member of the team. This course will define the purpose of multidisciplinary teams, and the potential challenges and solutions to developing them; the role of various professionals within the team; the differences between communication and collaboration; and best practices for effective communication and collaboration within the team.

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    • Patient-Family-Caregiver Engagement Strategies

      STARTS: Anytime
      LOCATION: Online
      COST: $112
      CE CREDITS: 4 Hours

      By the end of this module, participants will be able to define patient engagement and supporting concepts; explain how patient engagement impacts health outcomes, patient and family experiences, and healthcare costs; administer patient engagement measurement tools; apply strategies for improving engagement and sustaining patient and engagement; and more.

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    • Discerning Meaning in Communication

      STARTS: Anytime
      LOCATION: Online
      COST: $56
      CE CREDITS: 2 Hours

      Clear and meaningful communication is essential to improving quality of service, interpersonal and professional understanding, and client-professional interaction. This course will show care managers how to apply techniques for clarifying messaging; describe communication challenges and solutions for verbal and non-verbal communication; consider how cultural insensitivity can create communication challenges; and help learners apply techniques for managing emotions during communication.

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    • Community-Healthcare Partnerships

      STARTS: Anytime
      LOCATION: Online
      COST: $84
      CE CREDITS: 3 Hours

      Healthcare outcomes today are not measured within working silos (such as hospitals, provider practices, and post-acute services) but along the axis of care. This course will equip learners to discuss the need for community partnerships to ensure patient care and successful recovery and self-management; identify opportunities to engage community workers in developing realistic and sustainable care plans; and discover where to access information about community agencies that serve diverse patient needs.

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    Fast Facts

    The Principles of Care Management course is available online and can be purchased both in its entirety or piecemeal by modules. Please call us for more information.

    Is taught: Completely online, via self-paced courses
    Begins: Online modules are available immediately upon registration
    Costs: $336 per course (see module description for individual pricing)
    Requires: Computing skills sufficient to complete graduate work, access to a computer with an Internet connection.
    Is ideal for: Newly hired care managers and care coordinators, new nursing and social work graduates, experienced care managers looking for a refresher, or supervisors who can reinforce course content with their care managers
    Provides: 26 nursing, social work and case management continuing education hours upon successful completion
    Refund Policy: Course is non-refundable once it has been accessed

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    Course Information

    STARTS: Anytime
    LOCATION: Online
    COST: $336 per course (see module description for individual pricing)
    CE CREDITS: 12 Hours

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