Motivational Interviewing for Case Managers

Uncovering a person’s underlying motivations allows care managers to work with them to establish desirable and achievable care plan goals to improve their health. Motivational interviewing can improve client engagement, help to resolve client ambivalence, and promote client activation in activities that lead to better health outcomes. This in-depth course teaches strategies to assess and strengthen an individual’s motivation to take action.

• Video Transcript

  My name is Gabriell Wilson. I’m a social worker with Health Plan of San Joaquin. One of things I’ve noticed about this course is that there’s a lot of role-playing scenarios where you can listen and get a chance to answer the questions back. So it’s very interactive, and you get a lot of practice. The face-to-face training was really good. The instructor was really great in getting everyone engaged, and we got the opportunity to train in our scenarios in things that we are studying so we had the chance to give examples of what we experience and have the instructor guide us for those situations that were specific to our field. If you are thinking about taking any training from Care Excellence, I would recommend it because it’s very interactive, it’s very engaging, and you learn a whole lot about building relationships or better relationships with the people that you are working with.

Research shows that people aren’t motivated to reach goals that others set for them—even if the goal fits with the person’s stated desire. A client may be labeled as non-complaint or resistant to following a care plan, in part because a care manager has not adequately explored the person’s intrinsic motivation for change. Motivational interviewing is a powerful way case managers can help clients take the lead in effectively managing their chronic conditions.

Take the Whole Course or Individual Modules

Successful completion of these two modules in this course is a pre-requisite for taking the in-person Motivational Interviewing Practicum course.

The Motivational Interviewing course introduces key concepts underpinning this clinical approach. Learn how 14 different motivational interviewing techniques can be used to explore client values and to help them overcome reluctance in identifying and achieving their own healthcare goals.

By the end of this course the learner will be able to:

• Utilize the elicit strategy – provide with permission – to deliver information to clients
• Define and describe the four types of client conversations
• List the communication challenges of care management
• Articulate challenges in communication that may be related to cultural differences
• Understand the evidence base supporting the use of motivational interviewing in care management
• Identify possible uses of motivational interviewing for dealing with clients, their families, and other professionals

Course Modules

The Motivational Interviewing course features two modules designed to strengthen your understanding and utilization of motivational interviewing as an effective tool in patient activation and engagement.  An in-person course, Motivational Interviewing Practicum for Case Managers, can also be taken only after learners have successfully completed these two online modules:

• Core Principles

  STARTS: Anytime
  LOCATION: Online
  COST: $87.50
  CE CREDITS: 2.5 Hours

  This first motivational interviewing online module focuses on defining motivation in relation to your work with clients, understanding the evidence base behind it, including limitations and situations when it isn’t effective, and defining the impact of culture on motivation. Care managers will learn how to embrace the spirit of motivational interviewing in order to encourage people to establish person-centered goals and plans. In addition, care managers will identify dynamics that can jeopardize their ability to provide effective client support.

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• Strategies and Techniques

  STARTS: Anytime
  LOCATION: Online
  COST: $122.50
  CE CREDITS: 3.5 Hours

  Building upon the concepts taught in the Core Principles module, this module details 14 specific motivational interviewing techniques that care managers can immediately integrate into their practice including OARS, affirmations, reflections, rolling with resistance, decisional balance, and numerous others. At the conclusion of this module care managers apply and validate their new knowledge using a video vignette case study.

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Fast Facts

The Motivational Interviewing program is available online as a part of the Foundational curriculum training. Below are some Fast Facts about this course and its modules. Please call us for more information.

Is taught:	Completely online, via self-paced courses
Begins:	Online modules are available immediately upon registration
Costs:	$210 per course (see module description for individual pricing)
Requires:	Computing skills sufficient to complete graduate work, access to a computer with an Internet connection.
Is ideal for:	Newly hired care managers and care coordinators, new nursing and social work graduates, experienced care managers looking for a refresher, or supervisors who can reinforce course content with their care managers
Provides:	6 nursing, social work and case management continuing education hours upon successful completion
Refund Policy:	Course is non-refundable once it has been accessed