Best Practices for Improved Outcomes is the first course of the four-part leadership curriculum for case managers, care managers, and case manager supervisors. The course takes participants through essential first steps in creating a high-performance team and work environment.
The one-day experiential course covers modules consisting of:
Collaboration and Brainstorming
This opening module provides you with specific methods for creating a supportive, collaborative environment, and underpins that, with what the benefits of collaboration are. Next you will learn and practice a variety of brainstorming techniques, and through conclusion exercises, review the techniques to employ in your case management team to achieve the benefits of brainstorming.
Critical to group success is the identification and sharing of resources that each team member has accrued.
Whether the resource describes available home health services, mobile professionals, nutrition, meals, or other services that may assist a struggling member, it is imperative for mentors, case manager supervisors, and managers to facilitate sharing among care management team members of any resources they have that can assist each other.
This portion of the day will cover this topic, and how to create lists and other methods for building and maintain robust resource databases, whether physical or electronic.
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Understanding and Utilizing Quality Performance Standards
Understanding and utilizing quality and performance standards data is critical knowledge for every member of the care management team. In this portion of the day you will learn quality performance standards and the outcomes related to quality standards prevalent in today’s healthcare marketplace.
A thorough review of how to assess member functional status including not only activities of daily living (ADLs), but their ability to manage their home and meals, and their capacity to make personal decisions, is covered in this section of the day.
Problem Solving and Critical Thinking for Case Managers
Has your case management experience taught you that problem solving requires a structured, planned process? Or that creative thinking is the domain of only artists and inventors? In this section of the day, you will dispel the myths that may be present in your practice or organization, and learn techniques that will assist you to creatively solve problems either on your own or within your team.
In class exercises, you will apply techniques to improve creative problem solving, learn the stages of self-disciplined reasoning, experience different types of questions in the critical thought process, and apply reflective thought and critical thinking concepts that you can take home and use in your team.
Communication: Open Dialogue and Cross Discipline Learning
While communication is assumed to be a basic skill that everyone possesses, it is still ranked among the most critical management competencies that employees seek in their work environment. This module focuses on techniques, and includes practice, in ensuring open dialogues and cross-discipline learning, both important elements for promoting best practices of care management and for improving outcomes in your organization.
Participants will begin this module with a comprehensive discussion of what is important to improved communication with care managers. You will discuss goals of good communication, experience techniques for communicating with peers and other professional partners, and learn how to get new care managers engaged in discussions with seasoned care managers in order to promote cross discipline learning.
This module will help you improve communication within your case management team, encourage open dialogue, and build interactions that will promote learning.
The day-long Best Practices for Improved Outcomes will deliver not only invaluable learning and tools, but will accelerate teamwork and application of the content as the attendees return to their work environments.
This is the first of a four-part series. Learn more about the other courses including Mentorship, Leadership and Innovation.
Comments from Participants of our Leadership Series: Best Practices for Improved Outcomes
Leilani San Gabriel
RN Case Manager at Health Plan of San Mateo (HPSM)
“I learned how to encourage my staff to think creatively. That’s always a struggle for me as a new supervisor. I’m fairly new in my role so I’m having the challenge of how to encourage them to do that. What we’re getting from here (this course) is certainly something we can use with our care managers. I highly recommended it!”
Quality Improvement Nurse at Health Plan of San Mateo (HPSM)
“I like the pieces on Critical Thinking and Creative Problem Solving as well as learning how other case managers deal with difficult situations and how to be creative in problem solving those situations. I think people will come out of this training a better case manager and a better leader.”
Additional Comments From Other Participants
“Very highly informative and well delivered. The instructors know their subjects well and were able to go above and beyond their objectives.”
“I am looking forward to participating in the next three sequential courses!”
“Both presenters were wonderful!”
“Loved the Critical Thinking portion!”
“Very useful and relevant, especially prepping new staff for success, resource sharing, and critical thinking skills.”
Best Practices for Improved Outcomes has been pre-approved by the Commission for Case Manager Certification (CCMC) to provide 8 hours continuing education credit to Certified Case Managers (CCMs).
Contact Us About This Course
|Is taught:||Face-to-face with participants in one-day session.|
|Begins:||When scheduled at your facility.|
|Costs:||Determined within scope of contract. Call 760-750-7285 to learn more.|
|Requires:||Computing skills sufficient to complete graduate work, access to a computer with an Internet connection.|
|Is ideal for:||Supervisors, managers, mentors, and others in health plan leadership roles who supervise or mentor case management team members, such as care managers and care coordinators, new graduate and/or experienced care managers,|
|Provides:||8 nursing, social work and case management (CCM) continuing education hours upon successful completion of the one-day course.|
|Refund Policy:||Refund or substitution policies will be delineated at the time of contracting.|