Our Advanced Concepts Series for Hospital Care Managers is a comprehensive series of online courses that delivers proven skills and strategies for some of the most challenging aspects of inpatient care management, including building patient satisfaction, navigating administrative duties, and elevating care for high-needs populations in order to improve outcomes and reduce avoidable readmissions.
This self-paced education is perfect for nurse case managers, social work case managers, and all health professionals coordinating care for patients in hospitals, clinics, skilled nursing facilities, or long-term care facilities.
Care Excellence Advanced Concepts Series for Hospital Care Managers courses can be taken individually or as a comprehensive series.
Delivered through a state-of-the-art learning management system, these online courses feature case studies, interactive exercises, and pre- and post-test measurements of learning.
This robust series, developed in collaboration with the California Hospital Association and leading experts in hospital case management, comprises four online courses:
- Patient Satisfaction and Healthcare Quality
- Effective Care for High-Needs Patients I
- Effective Care for High Needs Patients II
- Administrative Functions
Patient Satisfaction and Healthcare Quality
This course helps care managers elevate their practice by delivering tools that enhance the way they work with patients, families, and other members of the care team. You will examine quality of life and holistic health as it relates to care management; how a patient’s culture and socioeconomic circumstances affect their health; and how to apply best practices for understanding, communicating, and coordinating care for patients within the context of their culture and circumstances. You will also discover how to balance patient and provider demands for tests, procedures, and medications, and learn proven methods for solving problems among teams.
This course comprises the following modules:
- Holistic Health Management
- Multicultural Care Management
- Addressing Social Determinants of Health
- Value and Resource Demands
- Team Problem Solving
Patient Satisfaction and Healthcare Quality course has been pre-approved by the Commission for Case Manager Certification (CCMC) to provide 17 hours continuing education credit to Certified Case Managers (CCMs).
Effective Care for High-Need Patients I
This course explores the needs and challenges typically present in eight complex-care populations and provides tools and strategies that hospital care managers can use to understand and address them. Course modules examine historical and societal contexts for each population; potential biases and healthcare barriers affecting patients within each special population; communication strategies and other tools inpatient care managers can utilize to ensure effective care; and available resources to support patients and their families across the continuum of care.
Modules in this course are:
- Developmental and Intellectual Disabilities
- Mental Disorders
- Poverty and Homelessness
- Alzheimer’s Disease and Dementia
- Traumatic Brain Injury
- Domestic Abuse
- Inmate Populations and Forensic Health
- LGBTQ+ Care
Effective Care for High-Need Patients I course has been pre-approved by the Commission for Case Manager Certification (CCMC) to provide 16 hours continuing education credit to Certified Case Managers (CCMs).
Effective Care for High-Need Patients II
Continuing to focus on high-needs patients, this course examines the needs commonly identified in patients within eight additional special populations. Course modules examine historical and societal contexts for each population; the biases and potential healthcare barriers affecting each group; communication and treatment strategies that are most effective in each patient population; and available resources to support successful outcomes across the continuum of care.
Modules in this course are:
- Physical Disabilities
- Substance Use Disorders
- Pain Management and Chronic Opioid Abuse
- Frail Older Adults
- Transplant Care
- Pregnancy Care
- Immigrant Communities
Effective Care for High-Need Patients II course has been pre-approved by the Commission for Case Manager Certification (CCMC) to provide 16 hours continuing education credit to Certified Case Managers (CCMs).
STARTS: Coming Soon
Care managers provide crucial services to ensure effective care delivery and efficient resource utilization. This course explores care management functions that underpin hospital operations, describes why they are important, and delivers innovative strategies in how to execute them efficiently and effectively.
Modules focus on:
- Monitoring Productivity and Quality
- Audits and Reports
- Insurers/Lead Information
- Critical Thinking: Regulations, Rules, Processes
- Integrating Quality Initiatives
- Risk Management
Administrative Functions course has been pre-approved by the Commission for Case Manager Certification (CCMC) to provide 16 hours continuing education credit to Certified Case Managers (CCMs).