These eBooks are great resources to enhance your training and deepen your discussions. Feel free to share them, print them, and bring them to staff meetings or training sessions to discuss or debate its contents. These concise and insightful resources provoke a new way of thinking, provide new resources, and help you get important conversations started!
This informative guide includes a new tool called “Who I Am and What I Need” (Who-What) that clinicians can use to help patients get to the heart of how they define themselves and what brings them meaning. This eBook includes information on how to understand patients on a human level. It explores the importance of an interdisciplinary approach. And, it gives you a downloadable tool you can edit to fit your organization’s needs that will help you document who your patients really are and what they need most.
As our population ages, the need for qualified case or care managers is increase at a staggering rate. In this eBook, you’ll learn what it means to be a great care manager. You’ll discover new ways to connect with those you work with and the people your organization serves. You’ll find examples of effective and ineffective communication skills. And, you’ll see the news skills required to grow your career and become a top performer in your organization.
Learn new ways to solve problems in an increasingly complex work environment. Recognize the important differences between innovation and creativity. Uncover new ways of unlocking your own creative intelligence and that of others. Ultimately, you will discover new ways to operationalize your innovations for the good of your team, the company, and those you serve.