Care Excellence is addressing a case management training void by providing the most up-to-date training for all levels of care management. The goal of Care Excellence is: Preparing All Case Managers to Succeed. Care Excellence was developed as part of a unique collaboration between care management experts, an advisory committee, and a curricular task force.
The project was envisioned and managed by the California State University Institute for Palliative Care, leveraging its expertise in collaborative partnerships, curriculum design, and online learning. Funding for the Care Excellence development was generously provided by the California Health Care Foundation and The SCAN Foundation.
Care Excellence case management training launched with its Foundational series in 2016. The full array of courses, including the Leadership series and the Advanced Concepts series courses are now available, online for individuals or groups, or customizable for organizations. Supervisors, managers, and leadership within the case management community will find the entire Care Excellence approach to online and in-person training flexible, affordable, and easily accessible.
Funding for the Care Excellence development was generously provided by the California Health Care Foundation and The SCAN Foundation.
The driving force behind Care Excellence is The California State University Institute for Palliative Care. The Institute is preparing the current and future palliative care workforce while educating the community about the benefits of palliative care. The Institute offers instructor-led and self-paced online learning to individuals living throughout the country and anywhere in the world.
Housed within one of the largest state university systems in the United States, the Institute leverages the strength of CSU’s workforce development infrastructure to deliver evidence-based online and in-person learning to current and future palliative care professionals working in health systems, hospices, skilled nursing facilities, case management and physician practices. The Institute helps organizations and professionals prepare to meet the growing needs of chronically or seriously ill people in all care settings.
Rebecca Montano, Ph.D., MBA, CRC, CCM, CMC is a consultant with the California State University Institute for Palliative Care with 23 years of case management experience, 10 of which concentrated on aging and caregiver dynamics. She works as a professional geriatric care manager and Eldercare mediator. Dr. Montano has a Ph.D. in Human Services with a concentration in Geriatrics. She holds three industry certifications: Certificate of Rehabilitation Counseling, Certificate of Case Management, and a Care Manager Certificate.
Carol Lovci, R.N., M.S.N., CCM. is a case management specialist and a certified case manager. She is Associate Dean of Nursing with Independence College, a medical specialty instructor for California College of San Diego, and a nursing consultant for California Mentors. She is the recipient of California College of San Diego’s Teacher of the Year Award.
Advisory Board Members
- David Nolan, Director LTSS California, Anthem, Inc.
- Richard Bock, Deputy Chief Medical Officer, Cal Optima
- Sarah Brooks, Deputy Director, Managed Care Delivery Systems, California Dept. of Health Care Services
- Hannah Katch, Assistant Deputy Director for Health Care Delivery Systems, California Dept. of Health Care Services
- Natassia Rozario, Associate Counsel & Associate Director for Policy and Advocacy, Camden Health
- Pam Mokler, Vice President, Long Term Services and Support, Care1st Health Plan
- Dale Bishop, Chief Medical Officer, Central California Alliance for Health
- Colleen Moran, Director, Utilization Management, Community Health Group
- Maya Altman, Chief Executive Officer, Health Plan of San Mateo
- Jeff Robertson, Chief Medical Officer, Health Plan of Santa Clara
- Gretchen Brickson, Senior Director Managed Long-Term Services & Supports, LA Care Health Plan
- Jim Cotter, Regional Medical Director, Health Services Department, Partnership Health Plan of California
- Barbara Selig, Project Manager II, Partnership Health Plan of California
- Maria Raven, Associate Professor, Department of Emergency Medicine, UCSF School of Medicine
- Angi Mitchell, Center Director, St. Paul’s PACE Akaloa Center
Curricular Task Force
- Hunter Gatewood, Owner, Signal Key Consulting
- Sloane Petrillo, Manager, Case Management, Cal Optima
- Brianna (Brie) Ensslin, Program Officer, Center for Health Care Strategies
- Renee Murray, RN Clinical Manager, Camden Health
- Anna Edwards, Care Management Director, L.A. Care Health Plan
- Jessica Briefer French, Senior Research Scientist, NCQA
- Courtney Gray, Senior Manager, Care Coordination, San Francisco Health Plan
- Dee Johnston, Manager of Care Management Services, Gold Coast Health Plan
- Daniel Agredano, Program Manager, San Francisco Health Plan
The Institute is grateful for the generous funding provided by the California Health Care Foundation and The SCAN Foundation.
The California Health Care Foundation is dedicated to advancing meaningful, measurable improvements in the way the health care delivery system provides care to the people of California, particularly those with low incomes and those whose needs are not well served by the status quo. We work to ensure that people have access to the care they need, when they need it, at a price they can afford.
The SCAN Foundation is an independent public charity devoted to transforming care for older adults in ways that preserve dignity and encourage independence. We envision a future where high-quality, affordable health care and supports for daily living are delivered on each person’s own terms, according to that individual’s needs, values, and preferences.