Effective Interviewing Techniques are Key for Care ManagersFamed motivational speaker Anthony Robbins hit the nail on the head with this quote on what leads us to life-changing, life-affirming behavior: “The quality of your life is a direct reflection of the quality of the questions you are asking yourself.”
If you’re a care manager, the same principles apply to the quality of questions you ask a chronically ill patient as you develop an effective care plan. In other words, only when you ask the right questions will you get the answers you need.
Asking good questions, however, takes practice and training in strategies like motivational interviewing. You aren’t born with great interviewing skills! A good interviewer can get a patient to reveal information without realizing what was said − significantly helping the healthcare team form a strong plan of care.