How case managers can bridge gap between patients, providersIn the business world, team building and collaboration increases a company’s flexibility, productivity, and employee retention. Many of the same benefits apply to healthcare settings, where collaboration between patients and providers can improve patient outcomes, boost patient and provider satisfaction, and enhance the overall performance of the health system.
Case managers strive to engage patients and providers in collaborative planning so that patients may achieve successful outcomes and health systems and providers receive appropriate recognition and reimbursement.
A major task for case managers in hospital or health plan settings is helping patients manage chronic illnesses. While the details may depend on the illness and the patient’s age, collaboration between service providers and patients is a fundamental component to effectively managing chronic disease.