Foundational Training Courses for Care Managers

Case Management Training

The Foundational curriculum teaches essential skills to those new to case management, care management, and those who would benefit from a review of fundamental knowledge and skills.

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The content is applicable to nurse case managers, social work case managers, and all care managers and care coordinators, working with all patient populations. We make case management education easy and affordable.

• Video Transcript

  My experience with Care Excellence has been absolutely wonderful. I love the motivational interviewing part. I learned a lot. I learned to be a active listener of the member and kind of like guide that conversation so I learned a lot. It was a great experience. It actually, it helped me kind of build some of those tools that I already used towards helping the members with those issues. So it helped me kind of better use those tools in helping them. One thing that really helped me was motivational interviewing. It really showed me a better way to approach our members, and open up, and engage them in conversations to get them to talk about the underlying issues that come up. It was actually really wonderful. The format for it was really easy to understand and use. And I was able to get a lot of new resources that I didn’t have before to help our members. The motivational interviewing I think was the best part, the thing I got the most out of. Really helped to engage the members and kind of pull out the additional information you need and really help them feel a part of managing their care. It was a great experience, a lot of learning. It’s funny, Ming said the same things I was going to say. I enjoyed motivation interviewing learning, especially reflective listening, that’s an important skill to build a rapport with the members. Well, it was a user friendly process. I was able to understand it. It was simple. And if I had any difficulty, I called the customer service number and the staff was helpful [inaudible]. I really enjoyed Care Excellence. I think what I took away from Care Excellence was the emotional intelligence. I think it’s important to be in touch with your emotions, as well as manage the emotions of others. So what I got out of Care Excellence was the importance of case managing, making sure that we are taking care of our members by being able to pull information from them with using techniques such as motivational interviewing. We love Care Excellence.

Care Excellence Foundational case manager training is a series of self-paced courses that can be taken by the course, by the module or as an entire series

Please call with your questions: 760-750-7285. If you’re more experienced, check out our Advanced Concept courses.

Series Information

Note: The series price includes the 5 self-paced courses except the in-person Motivational Interviewing Practicum.

Courses

Case Management Principles

STARTS: Anytime
LOCATION: Online

The first course in the Foundational curriculum provides care managers with the context of their work and the beginning elements of their case management skills “tool box.” The course focuses on case management concepts, principles of practice, how case management fits within the broader healthcare system, and an understanding managed care. In addition, the course includes modules on leveraging technology to provide face-to-face and telephonic case management, working as part of a team to meet the needs of clients, burnout prevention, safety and critical thinking. Each module within the course can be taken separately.

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Motivational Interviewing for Case Managers

STARTS: Anytime
LOCATION: Online

Motivational interviewing is an evidence-based method of improving client engagement, resolving client ambivalence, and promoting client activation in setting and achieving goals. This module teaches RN case managers, social work case managers and all care managers strategies to assess and strengthen an individual’s motivation to take action. Care managers will learn 14 motivational interviewing techniques to explore client values and help clients identify and overcome their reluctance to discuss to achieve their goals.

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Motivational Interviewing Practicum

STARTS: Call for details
LOCATION: In-Person

While motivational interviewing techniques can be taught via online learning courses, the true mastery of the techniques occurs when the skills are practiced. This half-day in-person course allows participants to practice what they learned in the Motivational Interviewing online course and receive feedback from other participants as well as case management experts. We will work with your organization to schedule this training. Please call to discuss.

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Relationship Building

STARTS: Anytime
LOCATION: Online

Relationships with clients, team members, and partners are at the heart of care management. This four-module course teaches care managers how to succeed as part of an interdisciplinary care team. The Relationship Building online course includes two modules that focus on building strong and effective relationships with clients including the important skills needed to engage and activate them. The course also features a model on identifying and building relationships with community partners to create a strong and multifaceted network to meet each member’s holistic needs.

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Getting the Whole Picture

STARTS: Anytime
LOCATION: Online

Does your team know how to dissect the information coming at them on a daily basis from a wide range of clients? Do your case managers know how to probe, dissect, and evaluate the information they’re flooded with?

This course focuses on trauma-informed care practices, skills for assessing capacity and literacy, as well as understanding reporting protocols. The course also includes modules on psychosocial aspects of care, managing multiple chronic conditions, working with special populations, and much more. You may take the entire course or select the module you need.

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Care Planning

STARTS: Anytime
LOCATION: Online

Care Planning focuses on providing case managers with important skills for the coordination of medical and behavioral treatment, coordination of medical and long-term services and support, as well as confirmation and reconciliation of medications.

You can take the entire course for a solid overview of Care Planning or you can focus on any of the modules below to address specific challenges. Please contact us if you need customized solutions.

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Learn more about bundling or customized education programs. Contact Us or call 760-750-7285.