Effective communication is crucial when unforeseen crisis emerges in an acute care setting, whether it’s a crisis limited to an individual patient or family, or a large-scale emergency that affects the entire hospital or health system.
This live, in-person training builds effective communication skills that enhance the crisis intervention strategies your case managers or care management teams learned in our online Crisis Intervention and Management course.
In this engaging practicum, care managers will learn to describe communication goals and best practices for huddles and interdisciplinary communication; defines care conferencing and the triggers that should initiate it; explores best practices for conducting a successful care conference; and delivers strategies for de-escalation.
Your team will also explore psychological/emotional first aid, and practice Motivational Interviewing, SBIRT (Screening, Brief Intervention, and Referral to Treatment), and other strategies.
*The Crisis Communication Practicum is only available to care managers who have successfully completed both of the Crisis Intervention and Management online course modules (Crisis Intervention Concepts and Crisis Intervention Strategies). We will work with you to coordinate the best time to run the course. Your cost per student is separate from facilitator and travel fees. Total cost depends on number of participants, location, etc. Let’s talk!
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Crisis Communication Practicum course has been pre-approved by the Commission for Case Manager Certification (CCMC) to provide 4 hours continuing education credit to Certified Case Managers (CCMs).
Contact Us About This Case Management Course
|Is taught:||In a four hour in-person, interactive course|
|Begins:||Call for details|
|Costs:||Call for details on pricing|
|Requires:||Successful completion of Crisis Intervention and Management online course modules|
|Is ideal for:||Newly hired care managers and care coordinators, new nursing and social work graduates, experienced care managers looking for a refresher, or supervisors who can reinforce course content with their care managers|
|Provides:||4 nursing, social work and case management continuing education hours upon successful completion|
|Refund Policy:||You must make your withdrawal notification in writing to the Institute at least three working days before the first day of class for a full refund. Refunds or transfers will not be issued after the first day of the course or if you’ve accessed the course material online at any time.|