Complex Care Coordination Skills

The modules in this course focus on the case manager’s role as a care coordinator among multiple agencies and as an educator to the member. Gain insights on improving care for high-risk patient populations, recognizing urgency, gaps in care, and opportunities to improve care and outcomes. Includes a review of critical thinking skills focused on problem solving best practices.

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Case Management Training Made Easy – Take the Whole Course or Individual Modules

Course Modules

• Improving Transitional Care

  STARTS: Anytime
  LOCATION: Online
  COST: $87.50
  CE CREDITS: 2.5 Hours

  This module will introduce the collaborative professional role Case Managers perform and the necessary case management strategies to improve transitional care for high-risk patient populations. Focus is on needs assessments, brokerage and monitoring of health care services and resources, comprehensive assessments, care coordination practices, proactive discharge planning, patient/family advocacy, and the provision of appropriate transitional care interventions. These interventions include culturally and linguistically appropriate education, supportive, and counseling strategies to enhance self-care management and empower patient/care-giver to manage their chronic illness and symptoms management.

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• Inter-agency and Multi-Program Coordination

  STARTS: Anytime
  LOCATION: Online
  COST: $70.00
  CE CREDITS: 2 Hours

  With complex patients, the challenges of care coordination increase as the number of programs and agencies involved increase. Learn strategies for dealing effectively in a complex multi-faceted environment while ensuring optimal care coordination for clients. Take the sophistication of your coordination skills to a new level.

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• Triage

  STARTS: Anytime
  LOCATION: Online
  COST: $87.50
  CE CREDITS: 2.5 Hours

  Case management is a specialty area that receives complex care and at-risk patient populations that are referred through different venues that include case-finding, predictive modeling, health risk assessment score, and direct referrals from providers or by patient and patient’s advocate. With an influx of cases that would benefit from case management services, good triage practices are critical to assess urgency, risk level, needs, and gaps in care that would benefit from timely case management interventions.

  This module covers interventions including culturally and linguistically appropriate education, supportive, and counseling strategies to enhance self-care management and empower patient/care-giver to manage their chronic illness and symptoms management.

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• Critical Thinking Skills and High Risk Management

  STARTS: Anytime
  LOCATION: Online
  COST: $192.50
  CE CREDITS: 5.5 Hours

  Managing high risk clients requires the continual application of critical thinking skills in the moment and the ability to look ahead to identify and mitigate risks. This module provides advanced tools for enhancing critical thinking and risk management that are critical to every care manager working with complex cases.

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Fast Facts

The Complex Care Coordination Skills course consisting of its four modules is available online as a part of the Advanced Concepts curriculum training. Below are some Fast Facts about this course and its modules. Please call us for more information.

Is taught:	Completely online, via self-paced courses
Begins:	Online modules are available immediately upon registration
Costs:	$482.00 per course (see module description for individual pricing)
Requires:	Computing skills sufficient to complete graduate work, access to a computer with an Internet connection.
Is ideal for:	Anyone who requires a broader perspective for working with health plan members that incorporates the environment in which they live, and other health determinants, to advance the client’s perception of the value of both the case manager and the care plan, including: Care managers and care coordinators New nursing and social work graduates Experienced care managers Supervisors who can reinforce course content with their care managers Others desiring this knowledge
Provides:	12.5 nursing, social work and case management (CCM) continuing education hours upon successful completion of full course (see individual module description for CE/CCM hours)
Refund Policy:	Course is non-refundable once it has been accessed