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Archives for October 2016

Motivational Interviewing Enables Case Managers to Elicit Change

October 7, 2016 by William Craig

M.I. Allows us to Shift From Helper to Coach

Case Manager Phone ConversationWant to help people? From nurses to social workers, most, if not all, in the health care industry chose their career because they want to help others. But sometimes wanting to help a client leads to trying to “fix” a client, and it’s impossible to “fix” others.

It is entirely possible, however, for care managers and care coordinators to elicit change.

How Can Case Managers Elicit Change? Through Motivational Interviewing.

Motivational Interviewing is a proven method of communication for helping individuals undertake and maintain behavioral change.

[Read more…]

Filed Under: Blog

6 Simple Hiring Hacks

October 4, 2016 by William Craig

Save Time and Find Better Case Manager Candidates

Help Wanted Case ManagersIt’s time to add to your case management team. Are you feeling overwhelmed? From the countless job boards to the numerous emails you will likely receive, the hiring process often becomes a time-consuming second job. But finding the right care coordinator or care manager for your company is important. After all, you want the right person for the job — but you also do not want to waste your time and energy.

According to the Harvard Business Review, 80 percent of employee turnover is due to bad hiring decisions. That means 4 out of 5 bad hires could have been avoided.

[Read more…]

Filed Under: Blog

Today’s case managers have more – and more complex — cases

October 3, 2016 by William Craig

Learn how to better manage your caseload

Chinese woman and stacks of filesJust as the number of people enrolled in health plans continues to grow, so too, does the average caseload for case managers. Due to a combination of legislative action, an aging population and an increasing number of chronically and seriously ill individuals, health plan enrollment has gone up, resulting in greater caseloads for care managers.

According to research findings in a recent needs assessment by the funders supporting the Care Excellence initiative, concerted efforts are made to keep caseloads manageable. Additionally, experts agreed that caseloads over 35 were too high.

Still, care coordinators have an average caseload of 100 cases. Registered nurse care managers and social work care managers have an average caseload of 25‐35 cases. And care managers who function in a supervisory role of other care managers and/or care coordinators can be responsible for supervising upwards of 150 cases.

Care managers are also facing more complex cases.

[Read more…]

Filed Under: Blog

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